FAQ/Support

Download Castability from the App Store or Google Play and sign up with your email. You don't need a code. New members get 2 weeks free, so you can film your first scenes before you pay anything.

If your free trial has ended but you haven't received all your scores from scenes you submitted to during your trial, rest assured that you will have full access to your feedback once casting is finished scoring. You will lose ability to submit to more scenes or see your data dashboard analyze that data, but your individual scores will always be available to you on your profile, active or inactive. Find each score under DATA, and HISTORY tabs.

We actually created an entirely new app with a completely different (and improved!) scoring system that uses independent feedback, not just a ranking system. Therefore, old scores/scenes could not be transferred directly to the new app. However, our founder invested in paying new casting directors to re-score old scenes one by one (at no cost to past members) using the new system. We have started that process and will continue scoring! We can't guarantee all past scenes will be re-scored, but we are by no means done and are prioritizing scenes with the largest number of submissions first. We appreciate your patience and we hope the improvements are worth it and that you enjoy the new app!

All Castability scenes are labelled by archetype and genre alone allowing all actors to participate in any scene they resonate with. Castability tracks how each actor performs in different archetypes across different genres. As Castability casting directors are not casting real roles, every actor can be seen for every scene and any actor of any age/ethnicity/gender can win. Data is then collected on your archetypal fits and genres to see which caters to an actor's various strengths.

Casting scores your work after the scene closes, usually within a week. Because we only use real, established casting professionals, a score report is sometimes late if a casting director is held up in a session. If you haven’t had your score a week after the scene closes, email admin@castability.actor

We have a rotating list of casting directors, growing in number and variety (countries and regional markets) as Castability expands. Our casting directors are paid for their work. They score based on their availability and are rotated for variety in scoring habits. Exactly which casting director scored you is kept anonymous so that the focus is on your work and growth as opposed to networking. These are all established casting professionals who meet the below standards:

• Has worked in a Director or Associate level position for a studio, network, or production company.

• Or a minimum of 100 weeks in the last 5 years as an on-line Casting Director or Associate Casting Director casting principal roles in Film, Television, or Theatre.

There is no place to login on the website, you can only login on our app. Our website is only used for support and general information.

All winners are featured in the Gallery on the Castability app which is free to download and create a profile. Watching peers work is an essential part of learning how casting thinks and improving your craft.

Reading the directions carefully is an essential part of any self-tape. If you submit for the wrong character, casting will treat it as they would in the room and will be unable to consider you for the part.

Delete the app, re-download it, and try again. If you run into the same problem, email us. Email us at least 12 hours before the scene closes so we can help in time. We are unable to reopen a scene after it has closed. Please ensure you are submitting the right character and you can be seen and heard clearly or casting will omit you from consideration. 

Casting doesn’t score the reader, only you. Practice with it before you submit. We keep improving the in-app reader and teleprompter, and your feedback is always appreciated.

To understand data collection you must understand that one set of data points means nothing in isolation. Accumulating data over time is the only way to draw reliable conclusions. Would you take one person's opinion as fact? We ask that you only start to notice trends after 8-10 scenes with accumulated decisions from casting over time. If you are open to collecting data long term, we hope that this previously withheld information will empower you as an actor, which as an actor run company, is our only goal.

Pauses are not available but you can cancel and restart your membership anytime in-app or by reaching out to admin@castability.actor 

You can cancel anytime and keep access until the end of your billing period. For refund requests, email admin@castability.actor.

Unfortunately, no. At this time, Castability is only available to those 18 and over.