FAQ/Support

We are currently preparing for our invite only pre-launch and not accepting members at this time. Our Launch date will be announced soon. Stay tuned and sign up for our invite only pre-launch access waitlist here.. 

All Castability scenes are labelled by archetype and genre alone allowing all actors to participate in any scene they resonate with. Castability tracks how each actor performs in different archetypes across different genres. As Castability Curators are not casting real roles, every actor can be seen for every scene and any actor of any age/ethnicity/gender can win. Data is then collected on your archetypal fits and genres to see which caters to an actor's various strengths.

Scores are expected to be received in-app roughly a 3-5 days after the challenge officially closes. As we only use busy working casting professionals,  please keep in mind that the scores sometimes are earlier or later depending on the casting curator's schedule.

We have a rotating list casting curators growing in number and variety (countries, and regional markets) as Castability expands. The curators are compensated for their work. These curators work based on their availability and are rotated for variety in scoring habits. Exactly which curator scored you is kept anonymous so that the focus is on your work and growth as opposed to networking. These are all active casting professionals who meet the below standards:

• Currently employed in a Director or Associate level position by a studio, network, or production company.

• Or a minimum of 100 weeks in the last 5 years as an on-line Casting Director or Associate Casting Director casting principal roles in Film, Television, or Theatre.

There is no place to login on the website, you can only login on our app. Our website is only used for support and general information.

All winners are featured in the Gallery on the Castability app which is free to download and create a profile. Watching peers work is an essential part of learning how casting thinks and improving your craft.

Reading the directions carefully is an essential practice in any audition. If you submit for the wrong character casting will treat it the same as in any audition and will be unable to consider you for the part.

Delete the app, re-download it, and try again. If you run into the same problem, email us. Email us at least 12 hours before the sequence or challenge closes so we can guarantee tech support in time. We are unable to reopen a challenge after it has closed. Please ensure you are submitting the right character and you can be seen and heard clearly or casting will omit you from consideration. 

Casting will not take in-app readers into account while scoring. The technology is still in beta and it is best to practice with it before you submit. Rest assured we are constantly updating the in-app reader technology as well as our teleprompter technology. Any feedback is always appreciated! 

To understand data collection you must understand that one set of data points means nothing in isolation. Accumulating data over time is the only way to draw reliable conclusions. Would you take one person's opinion as fact? We ask that you only start to notice trends after 8-10 challenges with accumulated decisions from casting over time. If you are open to collecting data long term, we hope that this previously withheld information will empower you as an actor, which as an actor run company, is our only goal.

Pauses are not available but you can cancel your membership anytime in-app or by reaching out to admin@castability.actor 

Refunds of memberships are available within 24 hours of purchase before any submisisons have been made. Please note that after that period, members (including any free trials) must cancel 24 hours before next billing date in order to not be charged for the next month. 

Unfortunately, no. At this time, Castability is only available to those 18 and over.